Privacy Policy Statement

QuickPivot Respects Your Privacy

This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you is collected and used by QuickPivot. This statement is readily available on our QuickPivot.com home page and at the bottom of other QuickPivot web pages.

1. Scope of this Privacy Statement

This Privacy Statement applies to all QuickPivot-owned websites, domains, services, applications, and products, and those of any wholly owned subsidiaries (“QuickPivot sites or services”), except that a privacy policy or statement specific to a particular QuickPivot program, product, or service may supersede or supplement this Privacy Statement.

1.1 Links to Non-QuickPivot Websites

QuickPivot sites or services may provide links to third-party applications, products, services, or websites for your convenience and information. If you access those links, you will leave the QuickPivot site. QuickPivot does not control those third party sites or their privacy practices, which may differ from QuickPivot’s practices.

We do not endorse or make any representations about third-party sites. The personal data you choose to provide to or that is collected by these third parties is not covered by the QuickPivot Privacy Statement. We encourage you to review the privacy policy of any site you interact with before allowing the collection and use of your personal information.

We may also provide social media features that enable you to share information with your social networks and to interact with QuickPivot on various social media sites. Your use of these features may result in the collection or sharing of information about you. We encourage you to review the privacy policies and settings on the social media sites with which you interact to make sure you understand the information that may be collected, used, and shared by those sites.

2. Collection of Personal Information

QuickPivot collects and uses personal information to manage your relationship with QuickPivot and better serve you by personalizing your experience and interaction with QuickPivot. Such collection is done with appropriate notice and consent, along with filings with data protection authorities, where required.

QuickPivot may collect your personal information as part of your access and use of this website or web-based applications, during conversations or correspondence with QuickPivot representatives, when you purchase products or services, or complete an online registration or application form.

QuickPivot may collect personal information from you in connection with:

  • Product or service orders, activations, and registrations
  • Profile creation and user verification for online services
  • Information requests or complaints
  • Marketing, newsletter, or support subscriptions
  • Contest entries or survey participation
  • Job applications
  • Event registration
  • Visits or browsing on QuickPivot websites

The types of personal information QuickPivot may collect from you includes:

  • Business contact information, such as name, address, telephone number, and email address. In some cases, your business contact data may be provided to QuickPivot by a designated entity within your business or enterprise (such as a member of your IT department)
  • Other unique information such as user IDs and passwords, product functionality, product and service preferences, contact preferences, educational and employment background, and job interest data
  • Details of the products and services you have purchased from us or which you have enquired about, together with any additional information necessary to deliver those products and services and to respond to your inquiries
  • Additional information related to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives, or otherwise
  • Information you provide to us through our service center, customer surveys, or visits by our representatives from time to time

In addition to the information you provide, QuickPivot may also collect information during your visit to a QuickPivot website, web-based application, or a website “powered by” another company on behalf of QuickPivot, through our Automatic Data Collection Tools, which may include cookies and embedded Web links.

These tools collect certain traffic information that your browser sends to a website, such as your browser type and language, access times, and the address of the website from which you arrived. They may also collect information about your Internet Protocol (IP) address, unique device identifier, clickstream behavior (i.e., the pages you view, the links you click, and other actions you take in connection with QuickPivot websites or “powered by” websites) and product information. QuickPivot may also use some of these Automatic Data Collection Tools in connection with certain emails and communications sent from QuickPivot and therefore may collect information using these tools when you open the email or click on a link contained in the email.

QuickPivot also collects information from publicly or commercially available sources that it deems credible. Such information may include your name, address, email address, preferences, interests, and demographic/profile data. The information QuickPivot collects from its public or commercial sources may be used along with the information QuickPivot collects when you visit QuickPivot’s sites.

Where necessary, QuickPivot may also use information provided by you or your employer, together with information from publicly available and other online and offline sources, to conduct due diligence checks on business contacts as part of QuickPivot’s information security program.

QuickPivot may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our websites, products or services.

3. How We Use Your Information

QuickPivot may use your information to:

  • Manage our relationship with you
  • Assist you in completing a transaction or registration
  • Prevent and detect security threats, fraud, or other malicious activity
  • Communicate with you about QuickPivot products, services, or support and send marketing communications, provide products, services and support to you
  • Improve and develop products, services, and support through quality control, research, and data analysis activities
  • Update you on new products and services
  • Measure performance of marketing initiatives, ads, and websites “powered by” another company on QuickPivot’s behalf
  • Enable you to participate in contests and surveys
  • Answer enquiries, provide information, support, or advice about existing and new products or services
  • Provide access to protected areas of our website
  • Assess and improve the performance and operation of QuickPivot websites
  • Keep your contact details up to date and provide updated details to QuickPivot service providers and suppliers where necessary
  • Process and respond to any complaint made by you

4. How We Share Your Information (Onward Transfer)

QuickPivot will not sell, rent, lease, or transfer your personal information to others except as described in this Privacy Statement.

QuickPivot shares personal information in the following ways:

QuickPivot retains service providers and suppliers to manage or support its business operations, provide professional services, deliver complete products, services and customer solutions and to assist QuickPivot with marketing and communication initiatives.

These providers and suppliers may be located in the US or other locations and include, for example, providers of customer support and live-help, marketing and communications, hosting and IT service providers, email service providers, automated data processors, shipping agents, management and support of QuickPivot websites, order fulfillment, and delivery.

Suppliers and service providers are required by contract to keep confidential and secure the information received on behalf of QuickPivot and may not use it for any purpose other than to carry out the services they are performing for QuickPivot.

From time to time, QuickPivot participates in marketing initiatives with other companies, including websites powered by another company on behalf of QuickPivot. As part of these initiatives, certain QuickPivot services and marketing communications may be delivered at the same time as those from other companies. Some of these services and communications offer you the option to share personal information with both QuickPivot and the other companies participating in these initiatives.

For example, you may receive marketing communications from QuickPivot and other companies or have the opportunity to register online for software products from multiple companies. If you choose to provide personal information only to QuickPivot, QuickPivot will not share this information with the other companies participating in that marketing initiative. If you choose to provide personal information to the other companies, that personal information will be handled according to the privacy policy of those companies, which may differ from QuickPivot’s policies and practices.

Except as described in this Statement, QuickPivot will not share the personal information you provide to QuickPivot with non-QuickPivot third parties without your permission, unless to: (i) respond to duly authorized information requests of police and governmental authorities; (ii) comply with any law, regulation, subpoena, or court order; (iii) investigate and help prevent security threats, fraud, or other malicious activity; (iv) enforce/protect the rights and properties of QuickPivot or its subsidiaries; or (v) protect the rights or personal safety of QuickPivot, our employees, and third parties on or using QuickPivot property when allowed and in line with the requirements of applicable law.

Circumstances may arise where, whether for strategic or other business reasons, QuickPivot decides to sell, buy, merge or otherwise reorganize its business. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is QuickPivot’s practice to seek appropriate protection for information in these types of transactions.

5. Privacy for Children and Minors

QuickPivot does not knowingly collect information from children under the age of 18, and does not target its websites to children under this age. We encourage parents and guardians to take an active role in their children’s online and mobile activities and interests.

6. Your Choices and Selecting your Privacy Preferences (Opt-in/Opt-out)

QuickPivot gives you the choice of receiving a variety of information that complements our products and services. You can subscribe to receive certain product- and service-specific information and can also choose to receive QuickPivot general communications. We give you a choice regarding delivery of QuickPivot general communications by postal mail, email, telephone, or mobile device.

You can make or change your choices about receiving either subscription or general communications at the data collection point or by using other methods, which are listed in the following sections. This option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, or other administrative and transactional notices where the primary purpose of these communications is not promotional in nature.

6.1 Subscription Communications

Subscription communications include email newsletters, software updates, etc., that may be expressly requested by you or which you consented to receive. After you request such communications, you may opt out of receiving them by using one of the following methods:

Select the email “opt out” or “unsubscribe” link, or follow the opt-out instructions included in each email subscription communication.

To unsubscribe from messages delivered on any supported device, reply to the message with the word “UNSUBSCRIBE.”

You may also return to the Web page(s) where you originally registered your preferences and follow the opt-out instructions. To write to the QuickPivot Privacy Office, see contact details below. Be sure to provide your name, relevant contact information, and specific relevant information about the QuickPivot subscriptions that you no longer wish to receive.

Please be aware that when you opt out of receiving certain subscription communications, it may affect the services you have chosen to receive from QuickPivot where accepting the communications is a condition of receiving the services.

Upon receipt of your request we will unsubscribe you from such messages within seven days.

7. Access to and Accuracy of Your Information

QuickPivot strives to keep your personal information secure and accurately recorded. We have implemented technology, management processes, and policies to help maintain the accuracy of such data. QuickPivot provides individuals with reasonable access to personal information that they provided to QuickPivot and the reasonable ability to review and correct it or ask for anonymization, blockage, or deletion, as applicable.

To protect your privacy and security, we will also take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your data.

8. Keeping your Personal Information Secure

To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, QuickPivot utilizes appropriate physical, technical, and administrative procedures to safeguard the information we collect and process. QuickPivot retains data only as required or permitted by international, national, and local laws and while it has a legitimate business purpose.

When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. The personal information you provide us is stored on computer systems located in controlled facilities that have limited access. When we transmit highly confidential information (such as credit card number or password) over the internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

9. EU - US and Swiss - US Privacy Shield Frameworks

QuickPivot complies with the EU – U.S. Privacy Shield Framework and the Swiss – U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, respectively.  QuickPivot has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.  If there is any conflict between the terms in this privacy statement and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit here.

9.1 Data Processing (Privacy Shield)

QuickPivot Corporation acts as a data processor on behalf of its clients, providing customized services that enable organizations to manage their customer information efficiently in such ways as reducing data-processing timeframes, increasing marketing efficiency, and applying database marketing strategies. QuickPivot processes marketing information from its clients and on behalf of its clients. In this capacity as a data processor, QuickPivot acts on the instructions of its clients and does not control, transfer, or share such data without direction from the client.

For such data processing, QuickPivot enters into agreements with its clients in the EU and Switzerland specifying that EU and Swiss clients recognize that it is a data controller for the purpose of the EU Data Directive and is in compliance with the corresponding Member State national data protection laws.

In accordance to the Privacy Shield principles, QuickPivot has a liability in cases of onward transfers to third parties and complies with the Notice and Choice principles for all data disclosed or transferred to a third party

9.2 Data Security (Privacy Shield)

QuickPivot will not disclose nor transfer to third parties personal data processed in this capacity, except as permitted or required by the processing Agreement, applicable Member State data protection law, or as otherwise required by law.

QuickPivot has implemented security measures to help protect personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures are regularly reviewed by our customers and by professional security organizations.

9.3 Notification (Privacy Shield)

QuickPivot notifies Individual Customers about its adherence to the EU – U.S. Privacy Shield and Swiss - U.S. Privacy Shield principles through its publicly posted website privacy policy, available here.

9.4 Accessing Personal Data (Privacy Shield)

QuickPivot personnel may access and use Personal Data only if they are authorized to do so and only for the purpose and for the time for which they are authorized.

9.5 Right to Access, Change, or Delete Personal Data (Privacy Shield)

Right to Access. Individual Customers have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which QuickPivot collected it. Individual Customers may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and QuickPivot policies.

Upon reasonable request and as required by the Privacy Shield principles, QuickPivot allows Individual Customers access to their Personal Data, in order to correct or amend such data where inaccurate. Individual Customers may edit their Personal Data by logging into their account profile or by contacting QuickPivot by phone or email. In making modifications to their Personal Data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of Personal Data, Individual Customers should submit a written request to local QuickPivot office.

Requests for Personal Data. QuickPivot will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the Personal Data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If QuickPivot receives a request for access to his/her Personal Data from an Individual Customer, then, unless otherwise required under law or by contract with such Individual Customer, QuickPivot will refer such Data Subject to the Individual Customer.

Satisfying Requests for Access, Modifications, and Corrections. QuickPivot will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Data.

9.6 Changes to Privacy Shield Policy

This Policy may be amended from time to time, consistent with the Privacy Shield Principles and applicable data protection and privacy laws and principles. We will make employees available of changes to this policy either by posting to our intranet, through email, or other means. We will notify Customers if we make changes that materially affect the way we handle Personal Data previously collected, and we will allow them to choose whether their Personal Data may be used in any materially different manner.

9.7 Inquiries (Privacy Shield)

QuickPivot has a designated individual who is responsible for the internal supervision of QuickPivot’s privacy policies. QuickPivot educates relevant employees about compliance with the EU-U. S. Privacy Shield Framework and has self-assessment procedures in place to ensure its compliance. The US Data & Marketing Association (DMA) serves as QuickPivot’s third-party dispute resolution provider, as required under the Privacy Shield principles.

If you believe that QuickPivot is not complying with the Privacy Shield Framework or this policy, contact our company by mail, e-mail, or telephone at:

QuickPivot
33 Arch Street | 9th Floor
Boston, MA 02110 USA
Email: privacyoffice@quickpivot.com
Telephone: +1 617-880-4000

If your inquiry with QuickPivot has not been satisfactorily addressed, you may contact the DMA Privacy Shield Dispute Resolution Program. Information about this program may be found here. The DMA will then work with you and QuickPivot to resolve your concerns.

You can reach the DMA Privacy Shield Programs at:

Data & Marketing Association
Attn.: Privacy Shield Program
1333 Broadway, Suite #301
New York, NY 10018

To file a complaint/inquiry with DMA contact them here, or contact the DMA at these telephone and fax numbers: Telephone: 202-955-5030 x2436, Fax: 202.955.0085

In the event complaints to QuickPivot and the US Data & Marketing Association do not result in a satisfactory resolution, a consumer may seek binding arbitration. Additionally, if the consumer has a national security concern, you can contact the Ombudsperson at the Department of State here.

10. Enforcement

QuickPivot is subject to the investigatory and enforcement powers of the Federal Trade Commission and other US authorized statutory bodies. We are required to disclose personal information in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.

11. Changes to this Statement

If we modify our Privacy Statement, we will post the revised statement here, with an updated revision date. If we make significant changes to our Statement that materially alter our privacy practices, we may also notify you by other means, such as sending an email or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. This privacy policy was last updated in April 14, 2017.

12. Contacting Us

If you have comments or questions about our Privacy Statement, any concerns or a complaint regarding our collection and use of your data, or a possible breach of your privacy, please send them to the QuickPivot Privacy Office or write to us at the address below. We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to address your concerns and outline options regarding how they may be resolved. We aim to ensure that your complaint is resolved in timely and appropriate manner.

13. Ownership

This Site is owned and operated by QuickPivot Corporation (formerly Extraprise Group, Inc.). We may be reached as follows:

QuickPivot
33 Arch Street | 9th Floor
Boston, MA 02110 USA
E: privacyoffice@quickpivot.com
T: +1 617-880-4000
Updated April 14, 2017