Leading Customer Data Platform Launches Integration with Industry Leading Genesys Customer Experience Platform to Enable Marketing and Contact Center Teams to Optimize Customer Interactions
Boston, MA– April 24, 2018 – QuickPivot, the leading customer data platform and marketing cloud, will demonstrate its QuickConnect for PureEngage® integration at CX18, the industry’s premier customer experience event. Taking place May 1-4 in Nashville, Tennessee, CX18 is presented by Genesys®, the global leader in omnichannel customer experience and contact center solutions. CX18 brings together the leading minds and technologies responsible for advancing the customer experience industry today.
As an AppFoundry sponsor and exhibitor, QuickPivot will present a video during Demo Battle to highlight its integration with the Genesys PureEngage Contact Center solution and will provide platform demonstrations in the Partner Pavilion from booth 31. QuickPivot will show how QuickConnect for PureEngage works with the Genesys Customer Experience Platform to help businesses link their marketing efforts to their call center operations.
With QuickConnect for PureEngage, agents have customer engagement data at their fingertips in the PureEngage agent desktop which allows them to:
- Link recent customer events
- See exactly what marketing content triggered a customer inquiry
- Engage with customers by launching approved marketing campaigns and programs
“We are very excited to launch our QuickConnect for Genesys’ PureEngage application at CX18,” said Paul Mandeville, chief product officer at QuickPivot. “Our integration enables agents to provide relevant content in the live session and kick-off downstream marketing actions that will appear seamlessly coordinated to the customer. That’s customer value. That’s brand protection.”
“We are proud to have AppFoundry partners contribute to an exciting agenda at CX18 focused on helping organizations harness technologies that enable a highly responsive, predictive and fully contextual customer experience,” said Jim Kraeutler, vice president of the ISV and Technology Alliances for Genesys. “It’s exciting to see App Foundry partners like QuickPivot leveraging the Genesys Customer Experience Platform in creative ways to enable consumers to connect with businesses when and how they need to, and on their terms.”
CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners, and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.
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QuickPivot™ is a customer data platform and marketing cloud that delivers fast, powerful, easy-to-use software for smart and nimble marketers. The QuickPivot platform combines big data analytics, discrete customer journey insights, visual and intuitive segmentation, and simplified customer journey mapping in one unified SaaS offering. Winner of several industry innovation awards, the QuickPivot platform enables marketers to deliver coordinated customer experiences across all channels, measure results in real-time, and refine marketing programs to improve performance. As brands look for cost-effective ways to drive rapid campaign creation and execution, QuickPivot is emerging as the vendor of choice. That’s why clients like HP, Allen Edmonds, MacKenzie-Childs, the NHL, and over 20 channel partners are turning to QuickPivot as their new marketing hub. For more information, visit www.quickpivot.com