Category Archives: Customer Experience

QuickPivot Recognized as a Top 20 Most Promising CRM Solution of 2017

Originally distributed April 4, 2017 by CIOReview In today’s hyper-competitive digital marketing realm, businesses are investing substantial efforts and resources to retain and expand their existing customer base. In the wake of overwhelming amounts of customer data being generated through multiple channels, contextual Customer Relationship Management (CRM) and data-driven retention marketing have become imperatives for…
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Learning From Failure: The Upside of Downturn in Big Retail

Early 2017 has been eye-popping for big retail, with The Limited filing for Chapter 11 and iconic brands like Macy’s and Sears announcing major store closures. However, within these landmark events, we can find an equally important theme: sometimes the biggest failures in life give way to the most important successes. After all, “Failure is…
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3 Ways Voice-Activated Shopping Will Shake Up Retail Marketing

The year 2016 was a revelation in terms of consumer exposure to voice-activated shopping. Amazon reported that sales of its Echo devices in 2016 increased ninefold during the holidays compared with the same period in 2015. There are 8.2 million U.S. shoppers who now own one of the voice-activated digital assistant devices, up 173% from…
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One Click Payments

Breaking barriers and building sales It’s really quite simple—the fewer the barriers and shorter the path, the easier it is to close the sale. No one likes to wait in long lines, and any business that can’t find a way to manage the sales process—on or offline—is unlikely to last long. This has always presented…
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